Privacy Policy

Effective as of 1. July 2026

1. INTRODUCTION

This Privacy Policy explains how LUVIA GmbH collects, uses, stores, shares, and protects personal data when you use the Singles mobile application, website, and related services (collectively, the „Platform“).

This Privacy Policy applies to all users, event providers, visitors, and other persons interacting with the Platform.

By using the Platform, you acknowledge that your personal data will be processed as described in this Privacy Policy.

2. DATA CONTROLLER

The data controller responsible for personal data processed through the Platform is:

LUVIA GmbH
Schärenmoosstrasse 11
8052 Zürich
Switzerland

Commercial Register Number: CHE-343.814.774

Email: support@wearesingles.com

Website: wearesingles.com

3. APPLICABLE DATA PROTECTION LAWS

LUVIA GmbH processes personal data in accordance with:

  • Swiss Federal Act on Data Protection (FADP);
  • General Data Protection Regulation (GDPR), where applicable;
  • Other mandatory privacy laws applicable to individual users.

4. DEFINITIONS

Personal Data

Any information relating to an identified or identifiable natural person.

Processing

Any operation performed on personal data, including collection, storage, use, disclosure, deletion, and analysis.

User

Any person using the Platform.

Event Provider

Any self-employed person, business, organization, or legal entity offering events through the Platform.

5. DATA WE COLLECT

Account Information

We may collect:

  • Name;
  • Email address;
  • Date of birth;
  • Gender;
  • Country of residence;
  • Profile information;
  • Login credentials.

Profile Information

Users may voluntarily provide:

  • Photographs;
  • Biography information;
  • Interests;
  • Preferences;
  • Social information.

Event Registration Information

When registering for events:

  • Event selections;
  • Attendance records;
  • Registration history;
  • Event participation information.

Payment Information

Payments are processed by Stripe.

LUVIA GmbH generally does not store complete payment card information.

We may receive:

  • Payment status;
  • Transaction identifiers;
  • Billing information;
  • Payment confirmations.

Communications

We may process:

  • Messages exchanged through the Platform;
  • Support requests;
  • User feedback;
  • Reports and complaints.

Device Information

We may collect:

  • Device identifiers;
  • Device type;
  • Operating system information;
  • App version;
  • Language settings.

Usage Information

We may collect:

  • Login activity;
  • Session information;
  • Platform interactions;
  • Event views;
  • Feature usage;
  • Analytics information.

Notification Information

We may process:

  • Push notification tokens;
  • Notification preferences;
  • Delivery information.

6. SPECIAL CATEGORIES OF DATA

Users should not upload sensitive personal data unless necessary for participation in an event.

The Platform is not intended for processing special categories of personal data unless explicitly required and permitted by law.

7. PURPOSES OF PROCESSING

We process personal data to:

  • Create and manage accounts;
  • Authenticate users;
  • Operate the Platform;
  • Enable event registrations;
  • Facilitate communication;
  • Process payments;
  • Detect fraud and abuse;
  • Maintain security;
  • Provide customer support;
  • Improve Platform functionality;
  • Perform analytics;
  • Deliver notifications;
  • Comply with legal obligations;
  • Enforce contractual rights.

8. LEGAL BASIS FOR PROCESSING

Where GDPR applies, processing is based on one or more of the following legal grounds:

Contract Performance

Processing necessary to:

  • Provide Platform services;
  • Manage accounts;
  • Enable event registrations;
  • Process transactions.

Legitimate Interests

Processing necessary for:

  • Security;
  • Fraud prevention;
  • Platform improvements;
  • Customer support;
  • Business administration.

Legal Obligations

Processing required by:

  • Tax laws;
  • Accounting requirements;
  • Regulatory obligations;
  • Court orders.

Consent

Where required, processing may be based on user consent.

Users may withdraw consent at any time.

9. EVENT PROVIDERS

When users register for an event, relevant registration information may be shared with the Event Provider.

Event Providers act as independent controllers of personal data they receive through the Platform.

LUVIA GmbH is not responsible for the independent privacy practices of Event Providers.

Users should review privacy information provided by Event Providers where available.

10. SERVICE PROVIDERS

To operate the Platform, we use carefully selected service providers.

Only the minimum information necessary for service operation is shared.

Stripe

Used for payment processing and transaction management.

Privacy Information:

https://stripe.com/privacy

Google

Services may include:

  • Push notifications;
  • Analytics;
  • Cloud infrastructure;
  • Translation services;
  • Artificial intelligence functionality;
  • Security services.

Privacy Information:

https://policies.google.com/privacy

CM.com (CM Telecom)

Used for SMS messaging and communication services.

Privacy Information:

https://www.cm.com/privacy-policy

11. INTERNATIONAL DATA TRANSFERS

The Platform operates internationally.

Personal data may be processed in:

  • Switzerland;
  • European Union countries;
  • European Economic Area countries;
  • Other jurisdictions where our service providers operate.

Where required by law, appropriate safeguards are implemented for international data transfers.

12. DATA STORAGE

Personal data is stored on secure infrastructure located in:

  • Switzerland;
  • European Union member states;
  • European Economic Area countries.

We implement technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, destruction, or loss.

13. DATA RETENTION

We retain personal data only for as long as necessary to:

  • Provide services;
  • Fulfill contractual obligations;
  • Comply with legal requirements;
  • Resolve disputes;
  • Enforce agreements.

Retention periods may vary depending on the nature of the data and applicable legal obligations.

Financial and accounting records may be retained for periods required by law.

14. USER RIGHTS

Subject to applicable law, users may have the right to:

  • Access personal data;
  • Correct inaccurate information;
  • Request deletion;
  • Restrict processing;
  • Object to processing;
  • Request data portability;
  • Withdraw consent;
  • Lodge complaints with competent supervisory authorities.

Requests may be submitted to:

support@wearesingles.com

15. ACCOUNT DELETION

Users may request account deletion at any time.

Certain information may be retained where necessary to:

  • Comply with legal obligations;
  • Resolve disputes;
  • Prevent fraud;
  • Enforce agreements;
  • Maintain accounting records.

16. SECURITY

We implement commercially reasonable technical and organizational security measures.

However, no method of transmission or storage can be guaranteed to be completely secure.

Users acknowledge that use of online services involves inherent security risks.

17. COOKIES AND SIMILAR TECHNOLOGIES

The Platform may use:

  • Cookies;
  • SDK technologies;
  • Device identifiers;
  • Analytics tools;
  • Similar technologies.

Further information is provided in the Cookie Policy.

18. CHILDREN

The Platform is intended only for persons aged eighteen (18) years or older.

We do not knowingly collect personal data from children.

If we become aware that a child has provided personal data, we may delete such information.

19. AUTOMATED PROCESSING

The Platform may use automated systems to:

  • Detect fraud;
  • Improve recommendations;
  • Translate content;
  • Enhance safety;
  • Improve Platform functionality.

No automated decision-making producing legally significant effects is performed without appropriate safeguards where required by law.

20. THIRD-PARTY LINKS

The Platform may contain links to third-party websites and services.

LUVIA GmbH is not responsible for the privacy practices or content of third-party services.

Users should review the privacy policies of third parties before interacting with them.

21. CHANGES TO THIS PRIVACY POLICY

LUVIA GmbH may modify this Privacy Policy from time to time.

Users will be informed of material changes through:

  • In-app notifications;
  • Email communications;
  • Platform announcements;
  • Other reasonable communication methods.

The revised Privacy Policy becomes effective on the date specified in the notice.

Continued use of the Platform constitutes acceptance of the revised Privacy Policy.

22. LANGUAGE

This Privacy Policy is published in English.

Translations may be provided for convenience only.

In the event of any inconsistency between translated versions and the English version, the English version shall prevail and be legally binding.

23. COMPLAINTS

If you believe your personal data has been processed unlawfully, you may contact:

support@wearesingles.com

You may also lodge a complaint with the competent data protection authority in your jurisdiction where applicable.

24. CONTACT

LUVIA GmbH

Schärenmoosstrasse 11
8052 Zürich
Switzerland

CHE-343.814.774

Email: support@wearesingles.com

Website: wearesingles.com