1. INTRODUCTION

These End User Terms and Conditions („Terms“) govern the access to and use of the Singles mobile application, website, and related services (collectively, the „Platform“).

The Platform is owned and operated by:

LUVIA GmbH
Schärenmoosstrasse 11
8052 Zürich
Switzerland

Commercial Register Number: CHE-343.814.774

Email: support@wearesingles.com

Website: wearesingles.com

By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree to these Terms, you must not use the Platform.

2. PLATFORM PURPOSE

Singles is a digital marketplace that enables independent event providers to create, manage, promote, and sell access to events.

The Platform provides technology services only.

The Platform is not an event organizer, promoter, travel provider, venue operator, insurer, employer, representative, agent, or participant in any event.

LUVIA GmbH merely facilitates discovery, communication, registration, and payment processing for events offered by independent Event Providers.

3. ELIGIBILITY

You must be at least eighteen (18) years old to create an account or use the Platform.

By registering an account, you represent and warrant that:

• You are at least 18 years of age;
• All information provided is accurate and complete;
• You have legal capacity to enter into binding agreements;
• You will comply with these Terms and applicable laws.

4. CONTRACTUAL RELATIONSHIPS

4.1 Relationship with LUVIA GmbH

By creating an account and using the Platform, you enter into a contractual relationship with LUVIA GmbH concerning access to and use of the Platform.

4.2 Relationship with Event Providers

When registering for an event, you enter into a separate legal relationship with the relevant Event Provider.

The Event Provider is solely responsible for:

• Organizing the event;
• Event content;
• Event safety;
• Event execution;
• Event compliance;
• Event cancellation;
• Event postponement;
• Refund policies;
• Participant communications;
• Insurance and permits;
• Tax obligations.

LUVIA GmbH is not a party to the event contract between you and the Event Provider.

5. ACCOUNT REGISTRATION

You may be required to create an account to access Platform features.

You agree to:

• Maintain accurate account information;
• Keep login credentials confidential;
• Immediately notify us of unauthorized account access;
• Accept responsibility for activities conducted through your account.

LUVIA GmbH may suspend or terminate accounts at its discretion where these Terms are violated or misuse is suspected.

6. EVENT LISTINGS

Event information is provided by Event Providers.

While the Platform may review listings for compliance purposes, LUVIA GmbH does not guarantee:

• Accuracy;
• Completeness;
• Availability;
• Legality;
• Safety;
• Suitability;
• Quality of events.

Users participate in events at their own risk.

7. REGISTRATION FOR EVENTS

Registration through the Platform constitutes a request to participate in an event offered by an Event Provider.

The Event Provider may impose eligibility requirements, participation conditions, or event-specific rules.

Users agree to comply with all event requirements communicated by the Event Provider.

8. PRICING, PAYMENTS, AND FEES

8.1 Event Registration Fee

The event registration fee is determined by the Event Provider.

This amount is paid in connection with participation in the selected event.

8.2 Platform Booking Fee

The Platform may charge a separate fixed booking fee for use of the Platform services.

The booking fee:

• Is charged by LUVIA GmbH;
• Is separate from the Event Provider’s registration fee;
• Is displayed before payment is completed;
• Is transparently disclosed to users before purchase.

8.3 Payment Processing

Payments are processed using Stripe and related payment service providers.

Users authorize payment processing through Stripe and associated financial institutions.

LUVIA GmbH is not a bank, payment institution, or financial intermediary.

Payment processing services are provided by specialized third-party providers.

8.4 Taxes

Any taxes applicable to event participation remain the responsibility of the Event Provider.

Taxes applicable to Platform fees shall be handled by LUVIA GmbH as required by law.

9. INVOICING

The Event Provider is solely responsible for issuing invoices, receipts, or tax documents relating to event participation fees.

LUVIA GmbH may issue invoices, receipts, or transaction confirmations relating solely to Platform booking fees charged by LUVIA GmbH.

10. REFUNDS

Unless otherwise stated by the Event Provider or required by applicable law:

• Event registration fees are non-refundable;
• Refund decisions are made solely by the Event Provider.

Any refund request concerning an event must be addressed directly to the relevant Event Provider.

LUVIA GmbH does not guarantee refunds and bears no responsibility for refund decisions made by Event Providers.

Platform booking fees may be non-refundable unless required otherwise by law.

11. EVENT CANCELLATIONS AND CHANGES

Event Providers may:

• Modify events;
• Reschedule events;
• Change venues;
• Change participants;
• Cancel events.

The Event Provider bears sole responsibility for notifying participants and handling resulting obligations.

LUVIA GmbH shall not be liable for losses arising from event cancellations, postponements, modifications, or failures to perform.

12. MESSAGING SERVICES

The Platform may provide messaging functionality enabling communication between users and Event Providers.

Users agree not to:

• Harass others;
• Send spam;
• Share unlawful content;
• Defraud or deceive others;
• Violate intellectual property rights.

The Platform may monitor, review, suspend, or restrict messaging functionality where reasonably necessary for security, fraud prevention, legal compliance, or abuse prevention.

13. USER CONDUCT

Users shall not:

• Violate applicable laws;
• Impersonate another person;
• Submit false information;
• Upload malware or harmful code;
• Interfere with Platform operations;
• Use automated tools without authorization;
• Circumvent security measures.

Violations may result in suspension or termination.

14. ASSUMPTION OF RISK

Participation in events may involve risks including injury, illness, property damage, emotional distress, travel disruptions, or other losses.

Users voluntarily assume all risks associated with event participation.

Users are encouraged to obtain their own insurance coverage where appropriate.

15. DISCLAIMER OF WARRANTIES

The Platform is provided on an „as is“ and „as available“ basis.

To the maximum extent permitted by law, LUVIA GmbH disclaims all warranties, whether express or implied, including warranties relating to:

• Availability;
• Reliability;
• Merchantability;
• Fitness for a particular purpose;
• Non-infringement.

LUVIA GmbH does not warrant uninterrupted or error-free operation of the Platform.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by law, LUVIA GmbH shall not be liable for:

• Event cancellations;
• Event quality;
• Personal injuries;
• Property damage;
• Loss of profits;
• Travel expenses;
• Missed opportunities;
• Emotional distress;
• Actions or omissions of Event Providers;
• Payment disputes;
• Refund disputes.

LUVIA GmbH’s aggregate liability arising from use of the Platform shall not exceed the total booking fees paid directly to LUVIA GmbH during the twelve months preceding the claim.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

17. INDEMNIFICATION

Users agree to indemnify and hold harmless LUVIA GmbH, its directors, officers, employees, contractors, affiliates, and partners from claims arising from:

• Violation of these Terms;
• Misuse of the Platform;
• Violation of law;
• User conduct relating to events.

18. PRIVACY AND DATA PROTECTION

Personal data is processed in accordance with:

• The Swiss Federal Act on Data Protection (FADP);
• The General Data Protection Regulation (GDPR), where applicable;
• Other mandatory privacy laws.

Personal data may be stored on secure servers located within:

• Switzerland;
• European Union member states;
• European Economic Area countries.

Appropriate technical and organizational measures are implemented to protect personal data.

19. SERVICE PROVIDERS

To operate the Platform, limited information may be shared with carefully selected service providers, including:

Stripe

Payment processing services.

Google

Push notifications, analytics, AI-assisted functionality, translation services, cloud infrastructure, and security services.

CM.com

SMS messaging and communication services.

Only the minimum information necessary for service operation is shared.

LUVIA GmbH does not sell personal data.

Further information is available in the Privacy Policy.

20. CHANGES TO TERMS

LUVIA GmbH may modify these Terms at any time.

Users will be notified of material changes through:

• In-app notifications;
• Email communications;
• Platform announcements; or
• Other reasonable communication methods.

Continued use of the Platform after the effective date of updated Terms constitutes acceptance of the revised Terms.

Users who do not agree with revised Terms must discontinue use of the Platform and may delete their account.

21. INTERNATIONAL USE

The Platform is operated from Switzerland and made available internationally.

Users are responsible for ensuring that their use of the Platform complies with laws applicable in their jurisdiction.

The Platform may not be available in all countries.

22. LANGUAGE

These Terms are published in the English language.

Translations may be provided for convenience only.

In the event of any inconsistency between translated versions and the English version, the English version shall prevail and be legally binding.

23. GOVERNING LAW

These Terms shall be governed exclusively by the substantive laws of Switzerland.

Conflict of law rules shall not apply.

24. JURISDICTION

Any dispute arising out of or relating to these Terms or use of the Platform shall be submitted exclusively to the competent courts of Zürich, Switzerland.

Where mandatory consumer protection laws provide rights that cannot legally be waived, those rights remain unaffected.

25. CONTACT

LUVIA GmbH

Schärenmoosstrasse 11
8052 Zürich
Switzerland

CHE-343.814.774

Email: support@wearesingles.com

Website: wearesingles.com